Ken Blanchard and Mark Miller have written the classic book "The Secret: What Leaders Know and Do". I heartily recommend buying their book to help gain a better understanding of Servant Leadership.
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| SEE THE FUTURE | |||
| Most serious demand of leadership: “Be future oriented” | |||
| -A compelling vision stirs passion | |||
| Heads-Up: | |||
| -Strategic thinking | |||
| -Team involvement gains commitment | |||
| Heads-Down: | |||
| -Implementation Support | |||
| -Values drive behavior | |||
| More of: | Questions to consider: | ||
| • Thinking | What is the purpose of your team? | ||
| • Listening | Where do you want to be in 5 years? | ||
| • Delegating | What values do you want to drive behavior? | ||
| • Serving | How to communicate the vision of the future? | ||
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Quote:
“Great leaders
invest in people.” |
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| ENGAGE & DEVELOP | |||
| The goal: Have the right people in the right role fully engaged to achieve the future. | |||
| 1: Selection: It’s either “fit” or “fix” and fit is more productive. | |||
| 2: Develop:: | “Fit” people leverage their strength: | ||
| • Train | • Invent in the selection process | ||
| • Mentor | • Ensure a match between strength and role | ||
| • Personal development plans | • Don’t have people doing things unnatural to them | ||
| • Personal example | |||
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Quote:
“Leverage the
strength of people and
make their weaknesses become
irrelevant.” |
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| REINVENT CONTINUOUSLY | ||
| 1. Personal Level: | ||
| • Be a learner, read, listen | ||
| • Model the behavior | ||
| • Survival is staying ahead | ||
| 2. System & Process: | ||
| • Ask, “can we do it better, faster, and for less?” | ||
| • Leaders champion change, support people. | ||
| 3. Structure: | ||
| • Ask if the structure supports the people? | ||
| • Is it fluid and flexible? | ||
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Quote:
“Value high creativity” |
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| VALUE RESULTS & RELATIONSHIPS | ||
| Test of Leadership: | ||
| 1. Do they get results? - Take care of the customer | ||
| 2. Do they have followers? - Take care of people | ||
| Equal Partners – R & R: | ||
| • Expect good results – Challenge | ||
| • Deliver good relationships – Support | ||
| Valued Relationships: | ||
| • Listen to people | ||
| • Invest time in people | ||
| • Care about each individual | ||
| • Recognize effort | ||
| Engage more than their hands; engage their hearts and minds. | ||
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Quote:
“People will not
give you their hand until
they see your heart.”
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| EMBODY THE VALUES | ||
| All Genuine leadership in built on trust: | ||
| • Establish, articulate, model and enforce values | ||
| • Communicate to all within circle of influence | ||
| Trust is the only opportunity to shape the culture. | ||
| • Walk the talk – Don’t “stumble the mumble” | ||
| Questions to consider: | ||
| • How to better integrate values? | ||
| • How to alter your time to better address values? | ||
| • How can you recognize/reward those who exhibit values? | ||
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Quote:
“If it’s to be, it’s up
to me!” |
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